Secure password management, made simple.

If you run into any issues while using PassShield, this page helps you troubleshoot quickly and contact us when needed.

Contact

• Support Email: [email protected]
• Response Time: Usually within 1–3 business days
• Feedback: You can also leave suggestions in your App Store review

To help us diagnose faster, please include: device model, iOS version, app version, reproduction steps, and screenshots/screen recordings (if available).

Quick Troubleshooting

Before contacting support, try:

1. Force close and reopen PassShield
2. Restart your device
3. Update to the latest iOS and latest PassShield version
4. Check permissions (Face ID / Touch ID, etc.)

FAQ

I forgot my master password. What can I do?

For security reasons, PassShield cannot access or recover your master password.

Please keep your master password safe and back up your data regularly.